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How Can We Help?
Whether you have a question about fire tables, need help choosing the right pergola, or want to discuss your outdoor space.
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Available weekdays during business hours
Frequently Asked Questions
How long will it take to receive my order?
Orders are processed within 1 to 3 business days, with transit taking 5 to 8 business days. Total delivery time is typically 6 to 11 business days from your order date. Every shipment includes tracking so you can follow your package.
Do you offer free shipping on outdoor furniture?
We offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Orders ship via USPS, UPS, or FedEx based on destination and package size. Please see our Shipping Policy page for full details.
What is your return policy for large items like gazebos?
We want you to love your outdoor space. If something is not right, please contact us within the return window outlined on our Returns Policy page. Our team will walk you through the process and help coordinate any return shipments for larger items.
Can I exchange a product for a different size or color?
Exchanges are handled on a case-by-case basis depending on product availability. Send us a message with your order number and the item you would like instead, and we will do our best to accommodate your request quickly.
Are your fire tables safe for use on wooden decks?
Our fire tables are designed with heat-resistant bases, but we always recommend placing a protective heat pad beneath the unit when used on wooden or composite decking. Check the individual product page for specific clearance and safety guidelines for each model.
What materials are your pergolas and gazebos made from?
Materials vary by model and are listed on each product page. Our structures are built with weather-resistant materials designed for long-term outdoor use. If you have questions about a specific item, send us a message and we will provide detailed material specifications.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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What We Stand For
Fast Response
Our team replies to every message within one business day so you are never left waiting.
Secure Shopping
Your payment and personal information are protected by industry-standard encryption at every step.
Built To Last
Our outdoor furniture and structures are made with weather-resistant materials designed for years of use.
Free Shipping
Most orders ship free within the Continental U.S. with tracking included on every package.
Owned and operated by Avenza Outdoor
