Return and Refund Policy

1. Overview

At Avenza Outdoor, we stand behind the quality of our products. This policy explains when and how returns and refunds are accepted for purchases made through avenzaoutdoor.com.

Summary

  • Region: United States
  • Return window: 30 days total, but damage must be reported within 48 hours of delivery
  • Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
  • Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
  • Restocking fee: 25% of the product price for approved returns

2. Contact Information

To start a return or report damage, contact our customer service team:

  • Company Name: Avenza Outdoor is operated by Frontier Line Tech Services, LLC. All rights reserved.
  • Email: support@avenzaoutdoor.com
  • Phone: (936) 939-6195
  • Address: 5900 Balcones Drive Suite 100, Austin TX 78731

Hours: Monday to Friday, 9 AM to 5 PM CST

3. Eligibility for Returns

Returns are accepted under the following conditions:

  • The item arrived damaged, defective, or incorrect
  • The customer wishes to return a new item within the policy window
  • The damage or issue was reported within 48 hours of delivery
  • The product is returned within 30 days of delivery
  • The item is unused and includes all original packaging and accessories

Items must be in new condition. Used or installed products cannot be returned unless defective upon arrival.

4. Reporting Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery. Include:

  • Your order number
  • Photos clearly showing the damage or issue
  • A brief description of the problem

We will review the information and, if approved, provide instructions and a prepaid return label.

5. Return Shipping and Fees

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. In cases where Avenza Outdoor is at fault, a prepaid return shipping label will be provided upon approval. For all other approved returns, the customer must arrange and cover return shipping at their own expense. Items must be shipped within 7 days of return approval

Restocking Fee: A restocking fee of 25% of the product price will be deducted from the refund total for all non-defective returns. No restocking fee will be applied to returns of items that arrived damaged, defective, or incorrect. Exchanges for the same item are also exempt from the restocking fee.

If you send an item back without using the provided label, we may not reimburse you for shipping costs.

6. Refunds and Replacements

  • After receiving and inspecting your returned item, we will confirm whether a refund or replacement applies
  • Refunds are issued to the original payment method within 7 business days after approval
  • If you prefer, we can send a replacement item instead of a refund

7. Exchanges

We accept exchanges for both defective and non-defective products as long as they meet the return conditions. Replacement items are shipped once the returned item is received and approved.

8. Cancellations

  • Orders may be canceled before shipment for a full refund
  • Once shipped, cancellations are not possible. You must follow the return process outlined above.

9. Legal Rights

This policy does not affect your rights under U.S. consumer protection law.

10. Changes to This Policy

This Return and Refund Policy is issued by Avenza Outdoor, the operator of Avenza Outdoor.

Effective Date: May 8, 2026

We may update this policy from time to time. Changes take effect upon posting.

By purchasing from Avenza Outdoor, you agree to this Return and Refund Policy.

Avenza Outdoor
support@avenzaoutdoor.com
(936) 939-6195
5900 Balcones Drive Suite 100, Austin TX 78731